Call Center Solutions
Never miss a call
Agents can chat, video and call with your website visitors in real-time
Integrated Wallboard for real-time monitoring
Detailed reports of longest wait time and abandoned calls
SLA and Callback Statistics
Call Back option for customers not willing to wait
Listen in allows you to listen to a call without the caller or agent knowing
Hunt by Threes – Random & Prioritized
Train new agents during a live call with the whisper function
Agents making a mess of a call? Use Barge in to take over
Call Back – Callers can hang up and keep their position
Log agents in and out of queues
Use your Extension from Anywhere
Easy to Configure and Manage
Scale up to thousands of lines and extensions without extra hardware
No additional training is required
Quick to install
Easy to manage
No high upfront capital expenditure compared to traditional systems.
Plug and Play with IP Phones, Gateways & SIP Trunks
Enterprise Grade Service
Feature-rich system including Interactive Voice Response (IVR). Quality and reliability without compromise.
Features such as Presence, Fax & Voicemail to email and instant messaging your employee productivity is bound to see an increase.
Also includes integrated, plugin-free web conferencing which includes advanced features for ultimate collaboration.
See the presence of colleagues
Deliver Faxes & Voicemail to Inbox
Web conferencing for all
OPTIONAL ADD-ONS : Save more when you call overseas with Marutel’s BEST IDD RATES International DID numbers to the following countries.